Our orders are shipped from our European warehouse and while we cannot guarantee delivery times, you should expect delivery in 4-39 working days after receipt of order depending on the transport you choose. If the item is in UK stock, it will be shipped within 1-3-5 business days. We endeavour to meet the following schedule:
Orders will be despatched next business day for in-stock merchandise and where payment verification is successful if the order is received Monday to Thursday. Orders placed Friday to Sunday be despatched by the end of the following business day.
Deliveries are made Monday to Friday, excluding bank and public holidays. Delivery time is usually 3 - 4 days from despatch from UK warehouse.
We have super fast transport DHL premium, DHL extra for German goods. Polish goods are moving a little slower, we use DHL and Parcel Force, as well as Polish Post. Heavy and breakable goods travel by land, and some goods are refrigerated and frozen.
We need a little more time to create your amazing, personalised piece. Please allow an additional 3-14 working days processing time for orders containing custom timepieces designed using The Watch Bar and/or engraved or embossed items.
Deliveries to outlying areas and the Scottish Islands may take a little longer.
All other goods from the EU travel for at least 2-3 weeks.
Eliveragroup.com will deliver to presents worldwide except for banned countries, and we deliver perfumery only on UK territory.
We will provide tracking information by email after your goods have been despatched. Please use this service to follow the progress of your delivery. If you need assistance, please contact the Online Store Team.
Current delivery charges will be displayed at the checkout and included in your total order amount.
Royal Mail Signed For® 2nd Class Delivery
UK Royal Mail Signed For® 2nd Class delivery from only £8.99.
We use Royal Mail 2nd Class for all of our orders in the UK. This is a fast service and delivery usually occurs within 3-5 working days. (EU warehouse until 27 days, delay 7 days) Excludes pre-order.
Catalog Warehouse uk. Details: The goods are in our warehouse in UK. This means that you will get a UK transfer within 1-3 days outside UK form 5 days.
Standard Delivery
UK Royal Mail Signed For® 1st Class from only £12.99.
This is a fast service and delivery usually occurs within 1-3 working days. Excludes pre-order.
Catalog Warehouse uk. Details: The goods are in our warehouse in UK. This means that you will get a UK transfer within 1-3 days outside UK form 5 days.
Express Delivery
UK Express Delivery is not a guaranteed next working day service but over 98% of these parcels are delivered on the next working day after dispatch when sent to mainland UK addresses (excluding Scottish Highlands).
For Express Delivery, your order must be placed before 9am on a working day to be dispatched that day. Orders placed on a non-working day or after 9am will be dispatched on the next working day. Excludes pre-order.
Catalog Warehouse uk. Details: The goods are in our warehouse in UK. This means that you will get a UK transfer within 1-3 days outside UK form 5 days.
Non collection
If you do not collect the parcel from the sorting office within 18 days, the parcel is returned to us. On receipt of the parcel we will refund you the monies minus £2.95 charges. If you would like us to re send the item a £2.95 charge is applicable.
International Delivery
We are sorry, but we only ship to Mexico and South Africa with a signature, there is no tracking system. We suggest choosing the DHL courier system from 99 pounds.
VERY IMPORTANT - PLEASE READ BEFORE YOU BUY
***please check the income tax before you are buying***
***we can declare on a lower value on delivery***
We use various international couriers which are standard delivery or fully tracked.
Orders within Europe are sent via Royal Mail International Standard sign for(formally Air Mail) from just £13.99
Orders to the rest of the world are sent via Royal Mail International Standard (formally Air Mail) from £13.99
On dispatch of the order the details will be sent to you. Deliveries overseas can take up to 8 working days to arrive.
All items will be checked before packing. All items are new and of high quality.
Delivery time is approx. 5-20 business days to most destinations:
~1-3-5 business days to UK
5-10 business days to Germany
5-25 business days to USA/ Canada
5-15 business days to Australia
5-14 business days to Europe
5-60 business days to RUSSIA, Egypt, Portugal, South Africa, Italy, rest of the world.
PLEASE NOTE: DUE TO SECURITY MEASURES.
WE ARE EXPERIENCING SIGNIFICANT DELAYS IN DELIVERIES TO RUSSIA, Egypt, Portugal, Italy, South Africa.
IT TAKES ABOUT 40 WORKING DAYS FOR ITEMS TO ARRIVE.
Shipping & delivery
We offer free delivery to the United Kingdom via Royal Mail.
Goods are dispatched within 48 hours during the business week.
What are the delivery times?
Depending on the dispatch method selected, orders dispatched from the UK generally arrive within the following timeframes:
- UK: 1 - 5 business days.
- Europe: 3 - 18 business days.
- US and Rest of World: 5 - 23 business days.
- Russia, Egypt, Portugal: 5 - 30 business days.
If you don't receive your order after this time, contact your Seller and let them know. For Sellers dispatching from international locations, standard delivery times can vary between 3 and 30 days.
Notice. If PRE-ORDER plus PRE-ORDER delivery time from 3 days. (max 21 work days)
Restrictions on shipping
Samsung TVs are shipped to Lithuania, United Kingdom, Germany. Other countries are negotiating. The Pioneer electronics is sent to the United Kingdom. Other countries are negotiating.
The Philips electronics is sent to the United Kingdom. Other countries are negotiating.
The Sony electronics is sent to the United Kingdom. Other countries are negotiating.
Deodorants and high compression products are only shipped to England.
Very expensive products, large quantities shipped to UK only.
We apologize for any inconsistencies. We reserve the right to refrain from shipping products if it is restricted by law in a particular country.
We also reserve the right not to send to countries in the area of crime or war zone or zones. We may also refuse to send goods without addressing addresses, places that do not trust, or suspicious addresses.
Countries we cannot deliver to currently
For the reasons stated below, we cannot deliver to the following countries;
As at 11th May 2018
Operational Issues preventing Parcel acceptance and processing
-
Guatemala - Guatemala post has informed us it is currently facing difficulties with backlogs of mail. Service is suspended until further notice - Mail posted to Guatemala will be returned to the sender while the suspension of service is in place. This is expected to continue until at least June 2018.[Note: a globalexpress service is still available to this country]
- Venezuela - The local political situation has disrupted mail flows into Venezuela and our supplier has had to stop delivering mail in to Venezuela. Service is suspended any mail on hand will be returned to sender while the suspension is in place. [Note: a globalexpress service is still available to this country]
Civil Unrest, Conflict, UN Embargo or Political Instability affecting Parcel acceptance and processing
- Afghanistan - All regions [Note: a globalexpress service is available to this country]
- Guinea-Bissau - All regions
- Ivory Coast - ONLY regions Bouake, Korhogo and Odienne are suspended
- Libya - All regions [Note: a globalexpress service is available to this country]
- Somalia - All regions
- Syria - All regions
- Ukraine - ONLY Regions 83-87 (Donetsk Oblast); 91-94 (Luhansk Oblast); 95-98 (Crimea); 99 (Sevastopol); [Note: a globalexpress service is available to this country]
-
Yemen - All regions [Note: a globalexpress service is available to this country]
South Africa
Update: 20th July 2018
South Africa continues to have extremely long delays in processing import parcels and currently remains in a state of being substantially delayed. Current estimates are that processing is taking longer than 2 weeks and in some cases for some products as long as 5 weeks. Therefore, all services to South Africa are subject to severe delays affecting our globalvalue and globalpriority services. Recent strikes have now ended, but the situation remains unchanged.
Our globalexpress service remains unaffected; Further updates will be posted when these become available.
Further updates will be provided when they become available.
Brazil
Update: 24th May 2018
Delays into Brazil due to volume and customs issues have persisted since October 2017. Delays in handing over have been resolved, but normal service has not yet resumed.
Our globalpriority and globalvalue products continue to be affected, however, our globalexpress product is working normally as an alternative product.
As always, further updates will be made when these become available.
Canada
Update: 24th May 2018
We have been advised that although delays still exist when posting to Canada, parcel delivery is still slowly returning to normal and we remain hopeful of a normal service in the near future. This had previously caused delays of up to 5 working days to some parts of Canada on our globalpriority and globalvalue services. Until we receive full confirmation of a return to normal service, we continue to suspend the Service Guarantee on our globalpriority service as a result of this processing / operational issue. We will update this as soon as we have any further information.
Japan - Weather
Japan Post have informed us that the areas of Gifu, Kyoto, Osaka, Hyogo, Okayama, Hiroshima, Tokushima, Ehime, and Kochi in Western Japan have experienced typhoons, heavy rain and massive flooding. As a result, many parcel processing sites have been closed and will remain closed until the situation improves. A number of roads and highways have become inaccessible to vehicles further delaying the delivery of parcels to the area.
The postcode areas currently affected by this are those that start with code 50, 53-59, 60-62, 65-67, 70-73, 76, 78-79 are currently affected.
As this is a moving situation, we will provide updates when we are given them by our partners in Japan.
Last updated: 9:44 Mon. 16th Jul.
Barbados - Operational Issues
Bahamas Post has advised that they are experiencing delays in shipping, processing and delivery of all parcels as a result of mechanical and electrical issues at their main office of exchange.
We have been advised this should be resolved by 25th July, further updates will be sent through in due course should this situation change.
Last updated: 7:56 Tue. 19th Jun.
UK parcel services
All our drivers are out collecting and delivering as normal today.
Delivery of goods in August 2018
Goods ordered by July 30 will be delivered in August as usual. Also purchased items from UK warehouse until August 6th. Other items will be delivered in September. Sorry for the inconvenience.
Last updated: 7:03 Monday. 30th July.
Sorry, we do not ship items to Venezuela, Cuba, Iran, The Democratic Peoples’ Republic of Korea aka North Korea, Sudan – both North and South Sudan, Syria, Libya and Crimea.
Worldwide Update - Coronavirus (COVID-19)
Last Updated 25th March 2020
Public Health England (PHE) has advised that people receiving parcels are not put at any additional risk of contracting the coronavirus (COVID-19).
We are actively monitoring this rapidly evolving situation. We take the health and safety of our people and customers very seriously. We have provided guidance to our people, our customers and communities in which we operate, to help prevent the spread of any infection. We are doing so in line with preventative guidance from PHE.
Suspensions of UK and international service guarantees
Due to the current situation, there is significant impact on our ability to maintain all our usual service levels. We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.
As a result, we have suspended our service guarantees on all services from 18th March 2020 but will maintain service levels where we can.
Changes to our customer collections
We have suspended same-day ad-hoc collections.
From Thursday 26th March, in order to maximise the efficiency and capacity of our network to enable us to deliver a service for customers, during this difficult time, please be prepared for collections to happen any time after 12pm.
For collections booked on an ad-hoc basis, please be aware that even if you book a time window your collection may take place any time after 12pm.
Suspension of timed next day services
While delivery guarantees are suspended, we will make every effort to deliver any items sent on express9, express10 or expressAM services during the morning.
Returns and redelivery policy update
Changes to our procedure for holding parcels when delivery has been attempted to business recipients [Businesses still operating]
Where we are unable to successfully deliver an item, and the item is returned to one of our depots, we will make a second attempt and after that if unsuccessful, hold that item and return to sender on day 5. This replaces our normal process of holding items for 16 days. Please arrange a redelivery to your address. This replaces our normal process and the instructions which are printed on our leave-behind cards.
Changes to our procedure for holding parcels when delivery has been attempted to business recipients [Businesses closed until further notice]
Where our drivers have attempted to deliver to business recipients that have been impacted and may be closed, as a result of the current situation, we will be returning items to the sender immediately. This replaces our normal process of second attempt and then holding items for 16 days.
Customers and recipients attending depots
In line with Government guidelines we strongly advise customers not to travel to visit our depots to either hand over or collect parcels.
If you are trying to collect your parcel please observe the social distancing principles as outlined by the Government which will be on display at our depots.
Please arrange a redelivery, if at all possible.
Changes to our delivery procedure in relation to signing for and receiving items in the UK
In order to protect both our people and customers, as much as possible, we will not be handing over our hand-held devices to customers to capture electronic signatures. Our drivers will instead log the first and last name of the person accepting the item, then put 'XP1' in the signature field, and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.
Our normal redelivery processes apply. Please follow the instructions on the card.
Our contingency plans
In the event we need to close one of our sites, this decision would be made in line with Public Health England guidance. Delivery Worldwide has many years’ experience of contingency planning, for a number of different scenarios. We will follow the Government’s advice and work closely with the relevant authorities.
We have extensive experience in being able to quickly deploy business contingency plans so we continue to provide customers with access to our services.
International services update
Due to the evolving exceptional circumstances, we are closely monitoring the situation at an individual country level. Because of this, we are also suspending our international delivery guarantees as we may experience some delivery delays. Please note that the majority of our international partners are also suspending requirements for signature on delivery, and therefore we are unable to guarantee to you that signature on delivery will be obtained outside of the UK.
We are still processing your international parcels until we are informed otherwise by our overseas partners. In the majority of cases our services are continuing as normal.
Elivera has no influence on the activity of courier companies or post offices. In the event of a lost or damaged package, we make every effort to ensure that such a random case is explained as soon as possible and the damage is repaired. We ask our customers not to pick up damaged parcels and write a report in the presence of a courier confirmed by a signature. Only then can we immediately re-send the second package.
Start date: 1 October 2021
Thailand Post has informed us that due to Tropical Depression Dianmu, there have been flash floods in many areas of the northern, north-eastern and central parts of Thailand. Consequently, there are some delays in postal operations, transport and the delivery of all mail items.
Iran
Start date: 1 October 2021
The goods run in normal mode, there are no restrictions.
Last updated 29-02-2024 at 20:00
We are still despatching postal items to Russia. We are continually monitoring the situation and will provide an update if there are any changes to our service moving forward.
