Delivery

Royal Mail Signed For® 2nd Class Delivery 

UK Royal Mail Signed For® 2nd Class delivery from only £3.99.

We use Royal Mail 2nd Class for all of our orders in the UK. This is a fast service and delivery usually occurs within 3-5 working days. Excludes pre-order. 

Catalog Warehouse uk. Details: The goods are in our warehouse in UK. This means that you will get a UK transfer within 1-3 days outside UK form 5 days.

Standard Delivery

UK Royal Mail Signed For® 1st Class from only £4.99.

This is a fast service and delivery usually occurs within 1-3 working days. Excludes pre-order.

Catalog Warehouse uk. Details: The goods are in our warehouse in UK. This means that you will get a UK transfer within 1-3 days outside UK form 5 days.

Express Delivery

UK Express Delivery is not a guaranteed next working day service but over 98% of these parcels are delivered on the next working day after dispatch when sent to mainland UK addresses (excluding Scottish Highlands).

For Express Delivery, your order must be placed before 9am on a working day to be dispatched that day. Orders placed on a non-working day or after 9am will be dispatched on the next working day. Excludes pre-order.

Catalog Warehouse uk. Details: The goods are in our warehouse in UK. This means that you will get a UK transfer within 1-3 days outside UK form 5 days.

Non collection

If you do not collect the parcel from the sorting office within 18 days, the parcel is returned to us. On receipt of the parcel we will refund you the monies minus £2.95 charges. If you would like us to re send the item a £2.95 charge is applicable.

International Delivery

We use various international couriers which are standard delivery or fully tracked.

Orders within Europe are sent via Royal Mail International Standard sign for(formally Air Mail) from just £9.99 
Orders to the rest of the world are sent via Royal Mail International Standard (formally Air Mail) from £9.99

On dispatch of the order the details will be sent to you. Deliveries overseas can take up to 8 working days to arrive.

All items will be checked before packing. All items are new and of high quality.
Delivery time is approx. 5-20 business days to most destinations: 
~1-3-5 business days to UK 
5-10 business days to Germany
5-25 business days to USA/ Canada 
5-15 business days to Australia
5-14 business days to Europe
5-60 business days to RUSSIA, Egypt, Portugal, South Africa, Italy, rest of the world.
PLEASE NOTE:  DUE TO SECURITY MEASURES.
WE ARE EXPERIENCING SIGNIFICANT DELAYS IN DELIVERIES TO RUSSIA, Egypt, Portugal, Italy, South Africa.
IT TAKES ABOUT 40 WORKING DAYS FOR ITEMS TO ARRIVE.
Shipping & delivery
We offer free delivery to the United Kingdom via Royal Mail.
Goods are dispatched within 48 hours during the business week.

What are the delivery times?

Depending on the dispatch method selected, orders dispatched from the UK generally arrive within the following timeframes:

  • UK: 1 - 5 business days.
  • Europe: 3 - 18 business days.
  • US and Rest of World: 5 - 23 business days. 
  • Russia, Egypt, Portugal: 5 - 30 business days.

If you don't receive your order after this time, contact your Seller and let them know. For Sellers dispatching from international locations, standard delivery times can vary between 3 and 30 days.

Notice. If PRE-ORDER plus PRE-ORDER delivery time from 3 days. (max 21 work days)

Restrictions on shipping

Samsung TVs are shipped to Lithuania, United Kingdom, Germany. Other countries are negotiating. The Pioneer electronics is sent to the United Kingdom. Other countries are negotiating.

The Philips electronics is sent to the United Kingdom. Other countries are negotiating. 

The Sony electronics is sent to the United Kingdom. Other countries are negotiating.

Deodorants and high compression products are only shipped to England.

Very expensive products, large quantities shipped to UK only. 

We apologize for any inconsistencies. We reserve the right to refrain from shipping products if it is restricted by law in a particular country.

We also reserve the right not to send to countries in the area of crime or war zone or zones. We may also refuse to send goods without addressing addresses, places that do not trust, or suspicious addresses.

Countries we cannot deliver to currently

For the reasons stated below, we cannot deliver to the following countries;

As at 11th May 2018

Operational Issues preventing Parcel acceptance and processing

  • Guatemala - Guatemala post has informed us it is currently facing difficulties with backlogs of mail. Service is suspended until further notice - Mail posted to Guatemala will be returned to the sender while the suspension of service is in place. This is expected to continue until at least June 2018.[Note: a globalexpress service is still available to this country]
  • Venezuela - The local political situation has disrupted mail flows into Venezuela and our supplier has had to stop delivering mail in to Venezuela. Service is suspended any mail on hand will be returned to sender while the suspension is in place. [Note: a globalexpress service is still available to this country]

Civil Unrest, Conflict, UN Embargo or Political Instability affecting Parcel acceptance and processing

  • Afghanistan - All regions [Note: a globalexpress service is available to this country]
  • Guinea-Bissau - All regions
  • Ivory Coast - ONLY regions Bouake, Korhogo and Odienne are suspended
  • Libya - All regions [Note: a globalexpress service is available to this country]
  • Somalia - All regions
  • Syria - All regions
  • Ukraine - ONLY Regions 83-87 (Donetsk Oblast); 91-94 (Luhansk Oblast); 95-98 (Crimea); 99 (Sevastopol);  [Note: a globalexpress service is available to this country]
  • Yemen - All regions [Note: a globalexpress service is available to this country]

South Africa

Update: 20th July 2018

South Africa continues to have extremely long delays in processing import parcels and currently remains in a state of being substantially delayed. Current estimates are that processing is taking longer than 2 weeks and in some cases for some products as long as 5 weeks. Therefore, all services to South Africa are subject to severe delays affecting our globalvalue and globalpriority services. Recent strikes have now ended, but the situation remains unchanged.

Our globalexpress service remains unaffected; Further updates will be posted when these become available.

Further updates will be provided when they become available.

Brazil

Update: 24th May 2018

Delays into Brazil due to volume and customs issues have persisted since October 2017. Delays in handing over have been resolved, but normal service has not yet resumed.

Our globalpriority and globalvalue products continue to be affected, however, our globalexpress product is working normally as an alternative product.

As always, further updates will be made when these become available.

Canada

Update: 24th May 2018

We have been advised that although delays still exist when posting to Canada, parcel delivery is still slowly returning to normal and we remain hopeful of a normal service  in the near future. This had previously caused delays of up to 5 working days to some parts of Canada on our globalpriority and globalvalue services. Until we receive full confirmation of a return to normal service, we continue to suspend the Service Guarantee on our globalpriority service as a result of this processing / operational issue. We will update this as soon as we have any further information.

Japan - Weather

Japan Post have informed us that the areas of Gifu, Kyoto, Osaka, Hyogo, Okayama, Hiroshima, Tokushima, Ehime, and Kochi in Western Japan have experienced typhoons, heavy rain and massive flooding. As a result, many parcel processing sites have been closed and will remain closed until the situation improves. A number of roads and highways have become inaccessible to vehicles further delaying the delivery of parcels to the area.

The postcode areas currently affected by this are those that start with code 50, 53-59, 60-62, 65-67, 70-73, 76, 78-79 are currently affected.

As this is a moving situation, we will provide updates when we are given them by our partners in Japan.

Last updated: 9:44 Mon. 16th Jul.

Barbados - Operational Issues

Bahamas Post has advised that they are experiencing delays in shipping, processing and delivery of all parcels as a result of mechanical and electrical issues at their main office of exchange.

We have been advised this should be resolved by 25th July, further updates will be sent through in due course should this situation change.

Last updated: 7:56 Tue. 19th Jun.

UK parcel services

All our drivers are out collecting and delivering as normal today.

Delivery of goods in August 2018

Goods ordered by July 30 will be delivered in August as usual. Also purchased items from UK warehouse until August 6th. Other items will be delivered in September. Sorry for the inconvenience.

Last updated: 7:03 Monday. 30th July.

Sorry, we do not ship items to Venezuela, Cuba, Iran, The Democratic Peoples’ Republic of Korea aka North Korea, Sudan – both North and South Sudan, Syria, Libya and Crimea