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FAQS

Are all of your products genuine?
Yes, all of our products are 100% genuine and are sourced from across Europe to enable us to offer you the best possible prices. All products come in their original retail packaging unless otherwise stated.

My country is not listed in your shipping options, will you still deliver to me?

No, we do not delivery to any countries other than those listed under any circumstances.

Can you please advise the tracking number for my order?

The goods arrive from the EU to the UK. When a product reaches the UK, each customer receives their own personal product tracking code.

Can I collect my purchase from your premises?
No, we do not currently allow customers to collect purchases in person.

Would you consider accepting a lower price for the item?
No, all prices are fixed and lower offers will not be accepted or considered.

I would like to order more than one of the same item, will I have to pay additional shipping for each one?
No. If you order more than one of the same item you will only pay one shipping charge. Note: You cannot combine different products from our Store into one shipping charge.

My international shipment is delayed, why?

The speed of international delivery depends on the selected mode of transport. International shipments may be delayed due to incomplete address information, incorrect/forgotten postal address, or failure to specify the delivery city. If the shipment is returned, we may additionally retry the shipment. The customer is responsible for providing an incorrect/incomplete address.

For international shipments, we recommend using DHL for delivery, which starts at £99.

PRE-ORDER?

We allow customers to order goods which are not UK warehouses.
They are after the payment is delivered within 3 - 25 days. The customer may at any time change your mind and we will immediately refund.We will refund your money if the item does not reach you within 60 days.

When do I get to receive my order I paid for it full price but I haven't got an email w the tracking number or anything?

The item has not yet arrived from our EU warehouses. Goods from the EU ride for 5-12 days. We will send you the tracking code for the product within 5-12 days.

Can you please send your bank details.

We've already sent you an invoice with bank details. Pre-invoice bank details.

Can we cancel our order?

Yes, you can cancel your order within 30 days.


I saw some item on your website which i really loved and i will like to purchase them, Let me know if you ship to Turkey. In regards to payment, do you accept credit card (Master/Visa )? I would have listed the items needed but i wanted to be sure you can ship to Turkey.

We send to the whole world. Yes, we accept VISA, MasterCard payments.

How do I pay for this item?

We have sent you a Payzone form for payment.

I will like to place an order to Managua Nicaragua. However i will like to know if you accept private pickup if you don't offer shipment option to the delivery location? and let me know the credit card type you accept (US Master, Visa Card) as form of payment. It will be appreciated if you return my email with price sheets of your products.

https://eliveragroup.com/pages/payment

https://eliveragroup.com/pages/delivery

I would like to buy 9 phlebodia 600 mg because I use them frequently. 
Could you tell me what the expiration date is? 
If I am going to buy them online they have to be valid at least untill January 2020

We use long terms of the goods. Up to 2 years.

Am Alex from Indonesia. I would like to purchase Moller Trans Cod Fish Oil (tutti frutti, lemon and natural) in total of 200+ bottle. I am arranging my transport from UK. Mind to quote me without UK VAT?

Sorry but not.

My order was declined. Please explain why. Thanks

The transaction that failed due to 3D secure happened as when our system went to Visa to complete the 3d Secure check, Visa failed the check for this card.

I think my card was accepted after Visa made sure the transaction was ok. I got a confirmation number. Was it accepted on your end. Thanks for quick response.

Its really the options of payment, if you had paypal or card payment option one would pay immediately , it takes too long to wait for an invoice, bank transfers etc, recommend it for the future

Thank you. But with Paypal, we've been friends for many years, and they have deceived us. They are scammers.

I need dollar or euro account for bank transfer. Thanks

Thanks for the question. And for what reasons? Our bank accepts all currencies.

The bank is multi-national. We have many examples where people and businesses transfer money from your country to our country's bank without any problems.

How to make a bank transfer

You can use Transfergo a cheap order for orders.
http://trgo.co/en/r/hkt4xp
they take one euro or one pound per order.
We will receive a bank transfer within 1-3 business days.

or Transferwise
https://transferwise.com
they charge two euros or two pounds for the order and deduct from the amount sent, so you have to send a larger sum of 2 pounds or euros.
We will receive a bank transfer within 60 seconds


USA, Canada, (130 countries) can use the following cheap and urgent money transfer systems:
https://www.xe.com/
www.worldfirst.com/send-money

Please provide the order number when making a bank transfer.
www.worldfirst.com/send-money
Please provide the order number when making a bank transfer.

There are a number of ways you can make a bank transfer:

Telephone and online banking offer a fast, usually free and easy way for you to transfer money into another account.

You can pay according to the course, Dollars, Canadian Dollars, Euros
Currency Courses are here https://en.coinmill.com/GBP_RUB.html?GBP=0

Some of the most common bank transfer methods are:

Online bank transfers. Log in to your online account and select the option for making a payment. Follow the instructions on screen to enter the correct details. Find out how to set up an online account in our Beginner’s guide to online banking. Some banks also offer smartphone apps that allow you to transfer money.
Telephone transfers. Call your bank’s telephone banking service. The bank’s customer services representative will guide you through the process - in some cases you might be guided through by an automated recording.
In-branch bank transfers. If you have the money in cash, you can pay it into the account of the person you owe it to in-branch.
What details do you need to transfer money?

Whichever way you choose to transfer money, you will usually need the following details of the person or organisation you are paying.

The date you want the payment to be made.
Name of the person or business you’re paying.
Six-digit sort code of the account you’re paying.
Eight-digit account number of the account you’re paying.
A payment reference (often your name or customer number) to let them know the money came from you.
Sometimes you’ll need the name and address of the bank you are sending the money to. This helps them to check that the sort code is right.
How long does it take for the money to be transferred?

Payments made using Faster Payments will sometimes be received immediately after leaving your account, but can sometimes take up to 2 hours.

This option is free, available 24 hours a day and typically used in online banking, mobile apps, over the phone or in branch.

Most banks let you transfer at least £10,000, but some have much higher limits.

You can check your bank’s limit on the Faster Payments website.
You could also use:

Bacs payments. These take up to three working days to clear. Find out more on the Pay your way website.
CHAPS (Clearing House Automated Payment System). Payments will go through on the same day, as long the transfer is made by a certain time. Find out more on the Pay your way website.
CHAPS payments often charge a fee.

Avoiding issues with bank transfers

Double-check the details. Check every figure, even if your bank preloads them. It can be difficult to get your money back if you send it to the wrong account (more on this below).
Get the person on the end of the line to repeat figures and names to you. If you’re doing a transfer through your telephone banking service, ask the person taking your call to repeat every number and letter to you.
Beware of going overdrawn. Unless you’ve specified a future payment date, the money will leave your account straight away, so make sure you have enough available to avoid expensive fees.

Bank Wire Refunds

Please note that bank wire payments are non-refundable. If you request a refund, the payment will be added as credit to your hosting account. You can then use that credit to purchase any other Elivera products or services or to pay your existing hosting invoice(s).

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